Privacy policy

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Privacy Policy

This Privacy Policy explains how DEXLUNA collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our store or place an order, we may collect certain personal information, including:

Your name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Payment information, processed securely by our payment providers
Device information, browser type, IP address, and website activity

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order confirmations, shipping updates, and customer service messages
Respond to your questions or support requests
Prevent fraud and protect our store
Improve our website, products, and customer experience
Send marketing emails or offers if you have agreed to receive them
Comply with legal, tax, accounting, and regulatory obligations

Payment Information

We do not store your full payment card details on our website. Payments are processed securely through trusted third-party payment providers. These providers may collect and process your payment information in order to complete your purchase.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising or marketing activities.

Some cookies are necessary for the website to function properly, such as cart and checkout cookies. Other cookies, such as analytics or marketing cookies, may depend on your consent where required by law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We may share your information with trusted service providers who help us operate our store and provide our services, including:

Shopify and ecommerce platform providers
Payment processors
Shipping and delivery partners
Email and customer support services
Marketing and analytics providers
Legal, tax, or compliance advisors when necessary

We only share information when necessary to provide our services, complete your order, comply with the law, prevent fraud, or improve our business.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you updates, offers, and promotional content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@dexluna.uk.

Data Retention

We keep your personal information only for as long as necessary to provide our services, complete orders, handle returns or disputes, comply with legal obligations, prevent fraud, and maintain business records.

When your information is no longer needed, we will delete it or anonymise it where appropriate.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing of your information
Withdraw consent for marketing communications
Request a copy of your personal information

To exercise your rights, please contact us at info@dexluna.uk.

International Transfers

Because our store may use international service providers, your personal information may be processed or stored in countries outside your country of residence. When this happens, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.